Support

A real person reads every message. Here's how to reach us, and the answers we're asked for most.

Updated: September 7, 2026

Reporting a member or content that breaks the rules? Use Report in the app for the fastest review, or email us with the username and what happened.

• Your account
• Virtual try-on
• The Safari extension
• Booking a stylist
• Friends and sharing
• Reporting and blocking
• Your data

Your account

How do I delete my account?

In the app, open your Profile, scroll to the bottom and tap Delete account, then confirm. This permanently removes your account, your profile, your taste data, your saves, your bookings and messages, and the images stored under your account. It can't be undone.

Can't get into the app? Email support@knowe.app from the address on the account and we'll delete it for you.

I forgot my password.

On the sign-in screen tap Forgot password and enter your email. The link we send opens a page where you choose a new password, then sign in again in the app. Links expire, so use the newest one. If nothing arrives, check spam and confirm you used the email on your account.

Can I change my email or username?

Username: yes, in Profile. Email: write to us and we'll help.

Why can't I sign up?

KNOWE opens in waves. If you're on the list at knowe.app your invitation arrives when your spot opens. If you have an invitation and still can't get in, email us with the address you used.

Virtual try-on

What photo should I use?

One full-body photo, standing, facing the camera, in fitted clothes and even light, with nothing hiding the outline of your body. That's what the model needs to place a garment convincingly. Add it during onboarding or later in Profile.

Where is my photo stored?

On your phone. The app keeps it in its private storage (with a smaller copy the Safari extension can use). It isn't uploaded to our servers; it's sent to the image model each time you run a try-on, to generate that result. The results you keep are stored under your account so they appear in your LOOK BOOK. The Privacy Policy has the full detail.

How do I remove or replace it?

Profile, then your try-on photo. Replace it with a new one or remove it. Deleting the app also removes it from your phone.

The result looks wrong.

Try-on is an approximation and some garments (sheer fabrics, complex layering, unusual poses) are harder than others. A cleaner photo helps most. If a result is consistently off, tell us which look; it helps us improve.

How many try-ons do I get?

Each account has an allowance so the feature stays fast and fair. If a try-on won't run, wait a little and try again, or email us.

The Safari extension

What does it do?

It saves any product page you're looking at in Safari to your SHORTLIST, and can run a try-on from right there. It only acts when you tap it.

How do I turn it on?

1. Open iPhone Settings, then Apps, then Safari, then Extensions (on older iOS: Settings, Safari, Extensions).
2. Tap KNOWE and switch it on.
3. Under Permissions, choose Allow for All Websites so the tab appears on every store.

You can also open the extensions menu from Safari's address bar and enable KNOWE there. The app's onboarding walks through the same steps.

How do I save a piece?

On a product page, tap the KNOWE tab (or the KNOWE icon in the extensions menu) and tap Save. Open the app and the piece is in your SHORTLIST.

The tab doesn't show, or a save doesn't arrive.

• Check the extension is on and allowed for that site.
• Make sure you're signed in to the app; saves land the next time the app comes to the foreground.
• Some stores block automated readers; if a page won't save, paste its link into SHORTLIST in the app instead.

Booking a stylist

How do I book?

From MOMENTS, choose the occasion, the date, where it's happening, your budget and what you're picturing, then submit. First looks are drafted right away and your stylist follows up in the session thread.

What does it cost?

The app shows the service tiers and indicative pricing. KNOWE doesn't take payment in the app. During our early period bookings may be complimentary; where a fee applies your stylist quotes it in the thread before any work begins, and it's settled outside the app. ATELIER (in-person) is always scoped and quoted individually.

How long does it take?

We aim for 48 hours from confirmation on STANDARD and 24 hours on RUSH. If your date is too close for the delivery speed you chose, the app tells you before you submit.

Where are my messages?

Open the booking from MOMENTS to see the thread with your stylist. Turn on notifications to hear when they reply.

Can I cancel?

Tell your stylist in the thread, or email us. Before work has started there's nothing to settle.

Friends and sharing

Who can see my saves?

Only you, unless you share. In MY EDIT you choose item by item whether friends can see a saved look or shortlisted piece. A public shortlist link exists only if you tap SHARE on your SHORTLIST, and it's visible to anyone who has it.

How do I stop a public link working?

Email support@knowe.app and we'll disable it.

How do I remove a friend?

Open their profile from FRIENDS and tap Remove friend. To stop someone contacting you at all, block them (below).

Reporting and blocking

Report content or a member

Tap Report on the content or on the member's profile and tell us what's wrong. We review reports promptly and act on objectionable content within 24 hours. You can also email support@knowe.app with the username and what happened.

Block a member

Tap Block on their profile. They can no longer send you requests, see what you share, or tag you. If you change your mind, email support@knowe.app and we'll unblock them.

Report a problem with the app

Email us with what you were doing and, if possible, a screenshot, or use Report an issue where it appears in the app. Mentioning your iPhone model and iOS version helps.

Your data

What do you collect and who sees it?

The Privacy Policy lists everything, including each service provider by name.

Can I get a copy of my data, or correct it?

Most of it you can see and edit in the app. For a full copy or anything else, email support@knowe.app from the address on your account.

Under 18?

KNOWE is for adults, 18 and older. If you believe someone under 18 has an account, email us and we'll remove it.